Refund and Returns Policy

Effective Date: March 7, 2025

At Quickali, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair return and refund policy to ensure your shopping experience is smooth and stress-free.

1. Return Eligibility

You may return most items purchased from Quickali within 30 days of the delivery date for a full refund or exchange. The product must be in its original condition, unused, and with all packaging intact (including tags, boxes, etc.). Please note that certain items such as personalized or custom jewelry are non-returnable unless there is a defect or issue with the product.

2. How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@quickali.xyz or call 73-3894580 to request a return authorization.
  2. Return Instructions: We will provide you with detailed instructions on how to return your item. Please ensure you include your order number and reason for return.
  3. Packaging: Pack the item securely in its original packaging to avoid damage during transit. You are responsible for the cost of return shipping unless the return is due to a defect or our error.
  4. Return Shipping: After receiving your return authorization, ship the item to the address provided by our customer service team.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund. If your return is approved, the refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

If your return does not meet the eligibility requirements, we will notify you and offer an alternative resolution, such as an exchange or store credit.

4. Exchange Policy

If you would prefer to exchange your item for a different size, color, or style, please contact us within 30 days of receiving your order. We will help facilitate the exchange process. The exchanged item must be in its original, unused condition with all packaging and tags intact.

You will be responsible for the return shipping fees, but we will cover the cost of shipping the exchanged item back to you.

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact our customer service team within 7 days of receiving your order. We will offer a full refund, replacement, or store credit for the item at no additional cost to you. Please provide clear photos of the defect or damage to help us resolve the issue promptly.

6. Non-Returnable Items

Some products are non-returnable, including:

  • Personalized or custom-made jewelry
  • Final sale items or limited-time offers

Please make sure to review the product description and terms before purchasing if you are buying customized or non-returnable items.

7. Late Returns

Returns received after the 30-day period will not be eligible for a refund or exchange. We encourage you to initiate returns as soon as possible to ensure timely processing.

8. Return Shipping Costs

Unless your return is due to a defect or our error, the cost of return shipping will be your responsibility. We recommend using a tracked shipping service to ensure the safe return of your items. Quickali is not responsible for items lost or damaged during return shipping.

9. Contact Us

For all return and refund inquiries, please reach out to our customer service team:

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